Creating a DIP and keying information
If you want to create a Mortgage Illustration before the DIP in NFI Online, you can enter the data into the DIP process. This will save you having to key the data again. You'll be unable to produce a Mortgage Illustration prior to completing a DIP for additional borrowing (further advance) applications. You don’t have to create a Mortgage Illustration before a DIP.
You can get a DIP decision for your client even if your client hasn’t found a property yet. This won’t include a decision on the property. You’ll need to enter the security details before you can proceed to Full Mortgage Application.
As long as a DIP decision hasn’t been obtained, you can revisit the DIP section and amend the property details. Where a DIP decision has been received, and you’d like to change your clients address, you'll have to complete a new application.
It’s important to ensure that the information you’ve keyed is accurate. If anything’s incorrect, we'll send an underwriting request to make changes. This will delay your decision.
Once the DIP has been scored, you won’t be able to amend the current and previous address history, or applicant’s name. In this case, please contact us for further guidance.
DIP appeals after a decline
Please contact the following teams if you would like to appeal your decline decision.
- Where your case has been declined due to affordability or criteria - contact your BDM.
- DIP declined due to the property - complete the DIP Property Decline Appeal Form
- The case has been submitted to FMA and the DIP has been declined - contact us.
DIP case referred
If you get a message saying your case has been referred this means the case needs more investigation. An underwriter will then review the case. To find the latest time frames, check our current service levels.
Your case may get referred for a number of reasons, such as:
- we might not be able to verify details for an existing customer or
- the applicant’s credit history may not be satisfactory etc.
Please don't attach any documents at this stage as this may delay the decision.
You can still reserve a product even if your case has been referred. However, be aware you could lose any fees paid if the case can’t proceed. For more details, see our Fees and charges page.