Broker Chat is our instant messaging service that connects you quickly to our team of experienced Business Development Advisers – ready and waiting to answer your questions about:
Products or lending criteria
Registrations or procuration fees
If you feel your query is more complex, you can also call us to discuss.
What you should know
You can use Broker Chat from 9.30am-6pm on Mondays and between 9am and 6pm Tuesday-Friday (except bank holidays). Outside of these hours, we’ll direct you to our FAQs.
Due to Data Protection restrictions, Broker Chat can't be used to discuss information related to submitted Decision in Principles, Full Mortgage Applications or personal data related to customers.
Give us your feedback
Let us know what you think of Broker Chat – complete the quick survey at the end of your chat.