Fees and charges

We offer a range of fixed and tracker rate products, including a selection without a product fee. Our Product finder details our full range of mortgage products.

With product fee
Your client can pay the product fee when they apply. Alternatively the fee can be added to the loan, but the total of the loan and the fee mustn’t exceed the client’s affordable amount.

• Once your client has committed to either paying the product fee upfront, or adding it to the loan, this can’t be changed
• If the fee is added to the loan, your client will be charged interest on it during the term of the loan
• If your client is paying the fee upfront, this must be with the application. The product will be reserved for your client once the fee payment has been made, either at the product reservation stage or prior to submitting the application, even if the chosen product later changes or is withdrawn
• Your client will have 90 days from the day after product reservation to complete the application process and be in receipt of an offer. The product fee is non-refundable at completion
• Once a fee is added to the loan and the product reservation section of the application has been completed, the product selected will be reserved.

Without product fee
We offer a range of mortgages that don’t have a product fee.

• If your client chooses the no product fee option they will pay a higher rate of interest over the deal period
• Your client will have 90 days from the day after product reservation to complete the application process and be in receipt of an offer
• Once your client has completed the product reservation section, their product will be reserved.

House Purchase
We will use the same solicitor as your client if they are on our panel.

• Your client will be liable for our legal costs – these will be listed separately on the invoice from their solicitor
• Your client will have to reimburse their solicitor for various charges incurred on their behalf, such as Search fees and Land Registry registration fees

Remortgage

Free standard legal fee products
We'll share your client’s details with our conveyancing partners and they'll have a conveyancer allocated within two working days of submitting their mortgage application. The conveyancer will contact your client directly if they need additional information from them.

We’ll pay the standard legal work. which covers basic legal costs including the conveyancers professional fee and standard disbursements, however, to repay their existing mortgage, your client will need to pay a fee to transfer the funds.

Non-standard fees
Your client will be required to pay all charges and fees relating to non-standard work that a conveyancer deems necessary, such as:

• Mining or any other unusual search fees
• Fees for first registration of the title at H.M. Land Registry
• Dealing with a change of name on the title deeds or a transfer of equity
• Additional work required to put title deeds in order etc

For a full list of non-standard fees your client may have to pay please see our additional charges guides and ensure a copy of this guide is provided to your client. The acting solicitor will send your client a full list of the non-standard fees in the initial instruction letter.

For leasehold cases, the ‘free standard legal fees’ scheme doesn’t include any fees your client must pay:

• to the freeholder or management company
• for carrying out a company search or obtaining company documentation in respect of management company

Cashback option
Where your client takes the cashback option with one of our remortgage products they will be responsible for:

• appointing their own solicitor
• payment of all conveyancing fees

When the mortgage completes, if your client or conveyancer requests money to be sent by telegraphic transfer, we charge a £20 fee.

If your client defaults on their mortgage payments, they may be liable for the following charges:

Any charges applied will be added to the mortgage account and interest will be charged on them.

Payment difficulties
If your client is experiencing difficulties in meeting their mortgage repayments then a payment holiday may not be appropriate.

Please ask them to contact us to discuss the options available to them. Your client can get in touch by:

• Visiting our payment difficulties page
• Calling us on 0800 464 30 40.

An Early Repayment Charge (ERC) will apply if your client makes an overpayment over their allowance or redeems their mortgage during the term of their deal (except for clients who redeem their loan in the final calendar month of their deal). ERCs are set at the start of the mortgage term.

Tracker products

For products reserved prior to 2 May 2014, please refer to your client's mortgage offer.

Tracker rate mortgages reserved after 2 May 2014 have no ERCs so your clients can make unlimited overpayments without incurring a charge.

Fixed products

For products reserved prior to 1 December 2021, please refer to your client's mortgage offer.

For fixed products reserved on or after 1 December 2021, the percentage payable will reduce year on year during the product deal period as detailed in the table below:

Products reserved from 29 May 2013

• Our fixed and tracker rate mortgages have an overpayment allowance of up to 10% of the initial balance, minus any administration fees
• If your client overpays by more than 10% in one mortgage anniversary year, they will incur an ERC which is payable on the amount above the overpayment allowance. Details about the percentage amount can be found above.

Products reserved on or before 28 May 2013

• The overpayment allowance is £500 per calendar month
• If your client overpays by £500.01 or more in one calendar month, they will incur an ERC which is payable on the entire overpayment amount.

Products reserved from 2 May 2014 to 7 October 2014

• For 5 year fixed products, the percentage charge payable is 4%.

Download our Tariff of charges guide