NFI Online

NFI Online is our online application system which provides fast processing and case tracking to give you an efficient case experience. Use NFI Online for new cases, Mortgage Illustrations, DIPs and case tracking.

If you're new to NFI Online, check out our Quick Start Guide to get you started.

We’re always listening to your feedback, so we regularly make improvements to NFI Online to save you time and make it easier for you to place business with us.

Register for NFI Online

To be able to use NFI Online you need to register with us before you can submit business.

Need some help?

If you've got a question, our FAQs may already have the answer

NFI Online FAQs

Download our guides

Find out more about how to use NFI Online by reading our guides

NFI Online guides

Need to contact us?

For cases that are pre full mortgage application, you can contact one of our experienced advisers on Broker Chat.

For cases that are post full mortgage application, call 0345 730 20 11 (option 4, then option 1). Then choose from the following options:

Option 1 for release of funds
Option 2 for material changes
Option 3 for updates

View our latest service level times for call waiting, application to offer and valuation from instruction to receipt.

Forgotten your login details?

Your NFI Online login details are the same as you use for the Mortgage Trading Exchange (MTE). You can request for your login details to be reset by completing the Mortgage Brain Contact Form.

How to submit cases

Cases should be submitted electronically whenever possible, but there are some exceptions.

See cases that need paper applications

To help you submit your mortgage applications, please view our packaging guides