NFI Online

NFI Online provides fast processing and case tracking to give you an efficient case experience.

And to provide you with a better experience, we’ve made a number of improvements to the way you submit an application to us.

The key changes we’ve made mean that:

You can now get an automated valuation decision at Decision in Principle (DIP) stage
It’s easier to find your clients’ addresses
You don’t need to supply physical income proofs on certain cases, meaning reduced application to offer times
There's now a pre-DIP affordability check

Use NFI Online for new cases, Mortgage Illustrations, DIPs and case tracking

If you've got a question, our FAQs may already have the answer

Find out more about how to use NFI Online by reading our guides

Need to contact us?

For cases that are pre full mortgage application, you can contact one of our experienced advisers on Broker Chat.

For cases that are post full mortgage application, call 0800 30 20 11 (option 4, then option 1). Then choose from the following options:

View our latest service level times for call waiting, application to offer and valuation from instruction to receipt.

To be able to use NFI Online you need to register with us before you can submit business.

Please contact our technical support team on 0800 545 3131 (option 2) who will request your password reset.

Cases should be submitted electronically whenever possible, but there are some exceptions.

To help you submit your mortgage applications, please view our packaging guides