Supporting your clients

Nationwide supports your clients

Unlike the banks, Nationwide is owned by members, not shareholders. Our members include mortgage customers alongside those who bank and save. 

Your client will be part of a mutual building society who put their members’ needs before profits. This allows us to give the greatest focus to things that matter:

Customer satisfaction. Nationwide have been rated the UK's best high street banking provider for customer satisfaction in the building society and banking sector.*

Rewarding members. Not shareholders. We want to reward members who choose to have their main current account alongside their qualifying mortgage or savings. That's why in 2023, the Fairer Share Payment was introduced. And, why a payment was made again in 2024.

Committed to branches. We recognise that people may want to talk to someone face to face, and that's where our branches could make all the difference. We have over 600 branches across the UK and we have promised to keep them open until at least the start of 2028.**

Help at times of need

Nationwide believes in fairer banking for all. This means protecting members and their money at every touch point and in every channel. If your client has turned to you at their time of need, we're here. Our experts are ready; face to face, online and over the phone.

Fraud

If a client is a victim of fraud, help is available 24 hours a day, 7 days a week.

Fraud and security

Vulnerability

We want to ensure the service your clients receive from us supports their needs. 

Client support needs

Bereavement

We will support you and your clients with key contacts and support through this difficult time.

Bereavement guide

Payments

If your clients need help with payments, including first payment or payment difficulties.

Payment help

Home Support Hub

We have more ways to support your clients and put them in control, including the Mortgage Charter.

Home Support Hub

 

*Reported by The UK Customer Satisfaction Index (January 2025) published by The Institute of Customer Service.

**Opening hours may vary. Circumstances outside of our control may mean we have to close a brand if there's no other workable option.