How can we help?

Case updates

We’re currently receiving a high number of calls, so please don't call for a case update on an application you have submitted:

  • within the last 2 working days for standard cases (non refer cases)
  • or within the last 9 working days for refer cases**

** All cases which receive an initial refer decision.

You can use 'Case Tracking' on NFI Online to see your next update. If we need anything further from you we'll be in touch by email.

Mortgage payment breaks

If your client would like a mortgage payment break, please see our mortgage payment break page to apply. Our contact centres are currently experiencing a high volume of calls, the quickest way to request a mortgage payment break is online.

Choose a category below to see how to get in touch with our support teams.

Have a question?

If you've got a question, our FAQs may already have the answer.

Check our FAQs

Contact your BDM

Our BDMs provide support face to face and on the phone across the UK.

Use our BDM finder

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