Our Dedicated Broker Support, Technical Support and Registration teams will be unavailable to contact on Friday 19 December from 2.45pm due to staff training -
We'll be available again on Monday 22 December. Our case update phone lines will remain open.
Check our opening hours below to ensure we will be here for you when you need us.
| Friday 19 December | 9am - 2:45pm |
| Monday 22 December | 9.30am - 5pm |
| Tuesday 23 December | 9am - 5pm |
| Wednesday 24 December | 9am - 1pm |
| Thursday 25 December | Closed |
| Friday 26 December | Closed |
|
Monday 29 December |
9.30am - 5pm |
| Tuesday 30 December | 9am - 5pm |
| Wednesday 31 December | 9am - 3pm |
| Thursday 1 January | Closed |
| Friday 2 January | Normal opening hours |
Broker Chat can help with:
Available 9.30am to 5pm on Mondays and 9am to 5pm Tuesday to Friday (except Bank Holidays).
Case updates, changes, cancellations, or appeals:
0345 730 20 11 (Option 4, then option 1)
Pre-application:
0345 600 31 31
New Build:
Visit our New Build support page
Our tech support team are only available via Broker Chat.
All lines available 9am to 5pm, Monday to Friday (except Bank Holidays). Pre-application and New Build lines open from 9:30am on Mondays.
Calls to 03 numbers cost no more than calls to 01 or 02 numbers.
Information requests:
mortgagedocuments@nationwide.co.uk
Pre-valuation queries:
PreValuationQueries@nationwide.co.uk
New Builds:
Newbuild@nationwide.co.uk
Missing procuration fees:
intermediary.support@nationwide.co.uk
We'll respond within 2 days.
The fastest way to get case updates, including progress on valuations.
Brokers can create, amend, or cancel cases and upload additional documents. Brokers and admins can see case updates and details.
Available 24 hours a day, 7 days a week.
Our BDMs provide face to face and phone support with pre-application questions across the UK.
Tip:
To find out how long it takes to:
check out our service level details.
For redemption statements, conveyancing and probate work, check our solicitors page.
If you're concerned about possible fraud on a mortgage application, you can email us at tellsid@nationwide.co.uk
We do everything we can to get it right first time, but sometimes things don’t go as expected. If you feel this has happened to you, let us know using any of the contact details on this page. We’ll work with you to understand the problem and find a way to put things right again.
Our Nationwide customer website has full information on how we can support your clients, including options under the Government's Mortgage Charter.
Does your client already have a mortgage with us? They can manage their mortgage using our Mortgage Manager (opens in a new window)
