How can we help?
We’re currently receiving a high number of calls, so please don't call for a case update on an application you have submitted:
- within the last 2 working days for standard cases (non refer cases)
- or within the last 9 working days for refer cases**
** All cases which receive an initial refer decision.
You can use 'Case Tracking' on NFI Online to see your next update. If we need anything further from you we'll be in touch by email.
Mortgage payment breaks
If your client would like a mortgage payment break, please see our mortgage payment break page to apply. Our contact centres are currently experiencing a high volume of calls, the quickest way to request a mortgage payment break is online.
Choose a category below to see how to get in touch with our support teams.
Case updates and making a change to a case (purchase and remortgage applications) This will reveal additional content
Rate switch case updates and support This will reveal additional content
Product and lending criteria support This will reveal additional content
NFI Online technical support This will reveal additional content
Registrations, login and procuration fees support This will reveal additional content
New Build support This will reveal additional content
Large loans support This will reveal additional content
Have a question?
If you've got a question, our FAQs may already have the answer.Check our FAQs
Contact your BDM
Our BDMs provide support face to face and on the phone across the UK.Use our BDM finder
Help us get better at helping you
Share any suggestions or news of great service you’ve received from our teams.Leave us feedback