Service updates

Information:

Stamp Duty deadline 31 March 2025. Please ensure all cases are submitted in time, and with the correct documents. Conveyancers need to submit the Certificate of Title by Monday 24 March.

The best service starts with great communication. So here, you can get an indication of how long it’ll take us to process your cases.

Service levels*	Application Type
Service levels*	Standard (non-refer cases)	Refer cases**
Average number of working days for initial assessment	2 days	2 days
DIP refer status reviewed within	N/A	1 day
Average number of working days for document processing	2 days
Percentage of valuations booked and carried out within 10 working days (Subject to access and application submitted correctly).	96%
Valuation assessment (if required) once received by Nationwide	2 days
Average number of working days from app to offer	9 days	14 days
Post offer assessment	3 days
Time to answer
Broker Chat enquiries	3 minutes
New enquiries	2 minutes
Case updates	Less than 1 minute
* These are measured in working days from the day after you submit your case or document. Please note all timescales quoted are averages and can change daily depending on volumes. ** All cases which receive an initial refer decision.

Case tracking

To track the progress of your application, log in to NFI Online and select 'Case Tracking' for an instant update.