To track the progress of your application, login to NFI Online and select 'Case Tracking' for an instant update.
We're currently experiencing high call volumes
You can get an indication of how long it’ll take us to process your cases by checking our service stats page.
Remember, you can track and make changes to your case, including product changes, using NFI Online. Please avoid calling between 12 - 2pm and 4 - 5pm.Use NFI Online
The best service starts with great communication. So here, you can get an indication of how long it’ll take us to process your cases.
Please don't call us for an update within the first 7 working days after you submit an application, as we'll be assessing your application. If we need anything further from you we'll be in touch by email.
You’re likely to experience longer waiting times between 12pm and 2pm, so please call outside of these hours when possible.
|Average number of working days for initial assessment||9 days*||5 days*|
|DIP refer status reviewed within||N/A||4 days*|
|Average number of working days for document processing||8 days*|
|Percentage of valuations booked and carried out within 10 days***||90%|
|Valuation assessment (if required) once received by Nationwide||8 days*|
|Average number of working days from app to offer||14 days*||21 days*|
|Post offer assessment||4 days*|
|Average time to answer calls: New enquiries||8 minutes 29 seconds|
|Average time to answer Broker Chat requests: New enquiries||22 minutes 36 seconds|
|Average time to answer calls on submitted cases||14 minutes 9 seconds|
* These are measured in working days from the day after you submit your case or document. Please note all timescales quoted are averages and can change daily depending on volumes.
** All cases which receive an initial refer decision.
*** Subject to access and application submitted correctly.