Initial assessment

Average working days

Standard cases

7 Days

Refer cases
All cases which receive an initial refer decision

5 Days

Application to offer

Average working days

Standard cases

21 Days

Refer cases
All cases which receive an initial refer decision

23 Days

Valuations

Percentage of valuations booked and carried out

within 10 days

84%

The Stamp Duty holiday deadline is Wednesday 30 June

Certificate of Title (COT) must be submitted by COB Wednesday 23 June to meet the Stamp Duty holiday deadline. Read all you need to know on our dedicated Stamp Duty page.

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Service updates

See our service levels for a clear indication of how long it might take us to process your case.

See full details

Visit our dedicated Stamp Duty holiday page with links to key information.

Stamp Duty holiday details

Broker Chat

Talk to our experienced advisers using Broker Chat to get the answer to your questions.

Broker Chat

You can use Broker Chat from:

Mondays - 9.30am–5pm
Tuesday to Friday - 9am–5pm

Coronavirus support

Read our regularly updated support page which includes information about valuations, payment breaks, offer extensions and more.

Learn more