Service updates
See our service levels for a clear indication of how long it might take us to process your case.
Visit our dedicated Stamp Duty holiday page with links to key information.
Initial assessment
Average working daysStandard cases
6
Days
Refer cases
All cases which receive an initial refer decision
3
Days
Application to offer
Average working daysStandard cases
17
Days
Refer cases
All cases which receive an initial refer decision
21
Days
Valuations
Average working daysCompleted
6
Days
We’ve made changes to NFI Online, so you can do more for your client
If your client already has a Nationwide mortgage, you're now able to do a rate switch and apply for additional borrowing with only one fee, saving them money.
Broker Chat
Talk to our experienced advisers using Broker Chat to get the answer to your questions.
You can use Broker Chat from:
Mondays - 9.30am–5pm
Tuesday to Friday - 9am–5pm
Coronavirus support
Read our regularly updated support page which includes information about valuations, payment breaks, offer extensions and more.
Lending criteria
Affordability calculator
Our most popular tool, the affordability calculator, will help you identify how much your clients could borrow.
Placing business
Latest news
29.04.2021 - Switching with additional borrowing and NEW Cancel Case functionality
We've made some additional system enhancements.29.04.2021 - We’re making selected rate changes
On Thursday 29 April, we made changes to selected 2 year fixed rates.