Initial assessment

Average working days

Standard cases

4 Days

Refer cases
All cases which receive an initial refer decision

3 Days
Updated: 22/07/21
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Application to offer

Average working days

Standard cases

20 Days

Refer cases
All cases which receive an initial refer decision

26 Days
Updated: 22/07/21
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Valuations

Percentage of valuations booked and carried out

within 10 days

85%
Updated: 22/07/21
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Have you registered on NFI Online yet?

NFI Online is the easiest way to get a case update, amend an existing case and get the most up to date valuation information. The system is open to you and your admin staff.

Register for access to NFI Online

Service updates

See our service levels for a clear indication of how long it might take us to process your case.

See full details

Visit our dedicated Stamp Duty Land Tax page with links to key information.

Stamp Duty Land Tax details

Broker Chat

Talk to our experienced advisers using Broker Chat to get the answer to your questions.

Broker Chat

You can use Broker Chat from:

Mondays - 9.30am–5pm
Tuesday to Friday - 9am–5pm

Coronavirus support

Read our regularly updated support page which includes information about valuations, payment breaks, offer extensions and more.

Learn more