Service updates
See our service levels for a clear indication of how long it might take us to process your case.
Visit our dedicated Stamp Duty holiday page with links to key information.
Initial assessment
Average working daysStandard cases
7
Days
Refer cases
All cases which receive an initial refer decision
5
Days
Application to offer
Average working daysStandard cases
21
Days
Refer cases
All cases which receive an initial refer decision
23
Days
Valuations
Percentage of valuations booked and carried outwithin 10 days
84%
The Stamp Duty holiday deadline is Wednesday 30 June
Certificate of Title (COT) must be submitted by COB Wednesday 23 June to meet the Stamp Duty holiday deadline. Read all you need to know on our dedicated Stamp Duty page.
Broker Chat
Talk to our experienced advisers using Broker Chat to get the answer to your questions.
You can use Broker Chat from:
Mondays - 9.30am–5pm
Tuesday to Friday - 9am–5pm
Coronavirus support
Read our regularly updated support page which includes information about valuations, payment breaks, offer extensions and more.
Lending criteria
Affordability calculator
Our most popular tool, the affordability calculator, will help you identify how much your clients could borrow.
Placing business
