Initial assessment

Average working days

Standard cases

7 Days

Refer cases
All cases which receive an initial refer decision

4 Days

Application to offer

Average working days

Standard cases

14 Days

Refer cases
All cases which receive an initial refer decision

21 Days

Valuations

Percentage of valuations booked and carried out

within 10 days

90%

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Service updates

See our service levels for a clear indication of how long it might take us to process your case.

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Broker Chat

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Support

From system support to frequently asked questions, our expert team are ready to help: face-to-face, online and on the phone.

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Latest news

Read more on our latest product updates, lending criteria and business updates.


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