Initial assessment

Average working days

Standard cases

6 Days

Refer cases
All cases which receive an initial refer decision

3 Days

Application to offer

Average working days

Standard cases

17 Days

Refer cases
All cases which receive an initial refer decision

21 Days

Valuations

Average working days

Completed

6 Days

We’ve made changes to NFI Online, so you can do more for your client

If your client already has a Nationwide mortgage, you're now able to do a rate switch and apply for additional borrowing with only one fee, saving them money.

Read more 

Service updates

See our service levels for a clear indication of how long it might take us to process your case.

See full details

Visit our dedicated Stamp Duty holiday page with links to key information.

Stamp Duty holiday details

Broker Chat

Talk to our experienced advisers using Broker Chat to get the answer to your questions.

Broker Chat

You can use Broker Chat from:

Mondays - 9.30am–5pm
Tuesday to Friday - 9am–5pm

Coronavirus support

Read our regularly updated support page which includes information about valuations, payment breaks, offer extensions and more.

Learn more