Initial assessment

Average working days

Standard cases

12 Days

Refer cases
All cases which receive an initial refer decision

6 Days

Application to offer

Average working days

Standard cases

24 Days

Refer cases
All cases which receive an initial refer decision

26 Days

Valuations

Percentage of valuations booked and carried out

within 10 days

83%

Helping first time buyers onto the ladder

We want to give your first time buyers a Helping Hand. This way, they could borrow up to 20% more with either a 5 or 10 year fixed rate mortgage.

Explore our FTB hub

Service updates

See our service levels for a clear indication of how long it might take us to process your case.

See full details

Broker Chat

Talk to our experienced advisers using Broker Chat to get the answer to your questions.

Mondays - 9.30am–5pm
Tuesday to Friday - 9am–5pm

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Support

From system support to frequently asked questions, our expert team are ready to help: face-to-face, online and on the phone.

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Latest news

Read more on our latest product updates, lending criteria and business updates.


Read more latest news