Initial assessment

Average working days

Standard cases

5 Days

Refer cases
All cases which receive an initial refer decision

4 Days

Application to offer

Average working days

Standard cases

15 Days

Refer cases
All cases which receive an initial refer decision

20 Days

Valuations

Percentage of valuations booked and carried out

within 10 days

87%

Have you tried our range of calculators yet?

Our calculators are here to help you help your clients. Take a look at our affordability, house price and overpayments calculator using the link below.

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Service updates

See our service levels for a clear indication of how long it might take us to process your case.

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Broker Chat

Talk to our experienced advisers using Broker Chat to get the answer to your questions.

Mondays - 9.30am–5pm
Tuesday to Friday - 9am–5pm

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Support

From system support to frequently asked questions, our expert team are ready to help: face-to-face, online and on the phone.

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Latest news

Read more on our latest product updates, lending criteria and business updates.


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