Service updates
See our service levels for a clear indication of how long it might take us to process your case.
Cookie Policy
This site uses cookies and by using this site you are consenting to this. Find out why we use cookies and how to manage your settings.
More about cookiesWe're currently experiencing high call volumes
You can get an indication of how long it’ll take us to process your cases by checking our service stats page.
Remember, you can track and make changes to your case, including product changes, using NFI Online. Please avoid calling between 12 - 2pm and 4 - 5pm.
Use NFI OnlineBank of England base rate
On Thursday 16 June, the Bank of England announced an increase to its base rate from 1% to 1.25%.
Read about our latest updatesEarly Repayment Charges updated
On 1 July 2022, we updated the Early Repayment Charges across our product ranges.
See the changes we made
We want to give your first time buyers a Helping Hand. This way, they could borrow up to 20% more with either a 5 or 10 year fixed rate mortgage.
See our service levels for a clear indication of how long it might take us to process your case.
Talk to our experienced advisers using Broker Chat to get the answer to your questions.
Mondays - 9.30am–5pm
Tuesday to Friday - 9am–5pm
From system support to frequently asked questions, our expert team are ready to help: face-to-face, online and on the phone.
Our most popular tool, the affordability calculator, will help you identify how much your clients could borrow.
Read more on our latest product updates, lending criteria and business updates.