Service updates
See our service levels for a clear indication of how long it might take us to process your case.
Initial assessment
Average working daysStandard cases
5
Days
Refer cases
All cases which receive an initial refer decision
3
Days
Application to offer
Average working daysStandard cases
18
Days
Refer cases
All cases which receive an initial refer decision
26
Days
Valuations
Percentage of valuations booked and carried outwithin 10 days
90%
Have a question on our lending criteria?
We've broken our criteria down from A-Z so it's easier to find what you're looking for.
Broker Chat
Talk to our experienced advisers using Broker Chat to get the answer to your questions.
Mondays - 9.30am–5pm
Tuesday to Friday - 9am–5pm
Support
From system support to frequently asked questions, our expert team are ready to help: face-to-face, online and on the phone.
Lending criteria
Affordability calculator
Our most popular tool, the affordability calculator, will help you identify how much your clients could borrow.
Placing business
Latest news
Read more on our latest product updates, lending criteria and business updates.