How to submit a case

The below table shows which applications can be submitted via NFI Online or MTE.

Types of application table
Types of application	How applications can be generated
Types of application	NFI Online	MTE
Purchase*	Yes	Yes
Remortgage	Yes	Yes
Interest only (new borrowing)	Yes	No
Additional borrowing (further advance)	Yes	No
Shared Ownership	Yes	Yes
Helping Hand (First time buyer with standard ownership)	Yes	No
Unencumbered Remortgage	Yes	Yes
Right to Buy	Yes	Yes
Second Property applications*	Yes	Yes
Applications with other mortgages in the background, including unencumbered properties	Yes	Yes
More than 3 addresses in the last 3 years	Yes	Yes
Applications for loans of £1m or more	Yes	Yes
Non-EEA foreign nationals with indefinite leave to remain in the UK	Yes	Yes
Non-EEA foreign nationals without indefinite leave to remain in the UK	Yes	Yes
Equity Share purchase	Yes	Yes
Portable products	Yes	No
Armed Forces purchase application, which is being let from inception**	Yes	Yes
Nationwide Building Society staff/pensioners	Yes	Yes
Genuine Bargain Price	Yes	Yes
Rate Switch (Existing borrower)	Yes	No
Restricted Resale Price	Yes	Yes

*Where your client has, or will have on completion, only one mortgaged property, standard LTV limits will apply. Maximum 85% LTV will continue to apply if the client will own two or more mortgaged properties on completion and must be keyed as a Second Property application, even if the property being purchased will be your client’s main residence.

**This includes applications where armed forces personnel don't have a UK address and are looking to include a BFPO postcode. Where your client can't provide UK address history, the Ministry of Defence BFPO postcode that corresponds to their barracks can be keyed.

Amending or cancelling a submitted case This will reveal additional content

For remortgage and new purchase applications, you can amend the following information for applications already submitted through the 'Amend case' option on NFI Online:

Purchase price
Loan amount
Deposit details
Product
Mortgage term
Porting loan selection(s)
Bank details
The reason for additional borrowing on a remortgage application
Whether you're Porting or not (Existing Customer New Purchase only)

By amending one part of a case, you may be required to revisit another if the amendment has a material impact. Some amendments may trigger the system to process a new decision in principle. This may result in an additional footprint on your client(s) credit files, new proofs requested, new valuation requirement and a new product.

Whilst the case status is ‘Amend Case’, all processing will be paused. New purchase cases involving porting will not be able to use the Amend Case function.

There are reasons that may prevent you from amending a case within the 'amend case' option, which include but are not limited to:

The case has not been submitted
The mortgage offer has expired
The case is currently being edited by another user
The Certificate Of Title (COT) has already been received

For post submission case amendments that can’t be done using 'Amend Case', please call us on 0345 730 20 11 to make material changes to the application over the phone.

When selecting a new product, if there are changes to the fee requirement, either a new fee will need to be paid or an already paid fee will be refunded. Refunds will be paid to the card the fee was originally taken from. Some new products may require solicitor details to be entered. You'll be prompted to provide these solicitor details before you can resubmit your application.

Please make sure once the required amendments have been made, the case is resubmitted and the case status is no longer set to ‘Amend Case’, to ensure processing of the application resumes.

Cancel mortgage application

If your application is a new purchase or remortgage, you can cancel the case through NFI Online. Once you're on 'Case Home', Click 'Amend Case' and follow the on screen guidance.

If your case is not a new purchase or remortgage and you wish to cancel the application, please contact us.

Rate switch exceptions This will reveal additional content

The following rate switch scenarios need to be submitted as paper applications:

Where there are more than two applicants on the existing mortgage
where your client is switching more than four accounts

Change of property process This will reveal additional content

If, on behalf of your client, you need to replace details of one property with another during the application process, the original case will need to be cancelled and a new application submitted. The new application will require a new product reserved from the rates available at the time of re-application.

To arrange for the removal of the additional credit score, you can talk to one of our Technical Support Advisers via Broker Chat. It can take up to ten days for the request to be sent to the credit agencies, who will in turn take varying times to update their own records.

Please note when re-entering your client's details at the 'Create Case' stage, NFI Online will pick up that you've keyed a previous case for this client. If you select 'Add to Case', some of the details for this client will copy onto the new case, saving you time.

Intermediary application exceptions This will reveal additional content

Please note intermediaries can't complete a transfer of equity application. In these circumstances, your client should be directed to their nearest Nationwide branch or nationwide.co.uk

Additional borrowing (further advance) exceptions This will reveal additional content

The following additional borrowing scenarios need to be submitted as paper applications:

Applications that have ‘with works’ valuations
Applications where there are multiple accounts, but the main account has a nominal balance
Applications where the property is let (See additional borrowing eligibility).

Submitting my own mortgage or rate switch application This will reveal additional content

You can only submit these applications via Nationwide.co.uk or a Nationwide branch. Alternatively, your application can be submitted by another intermediary.

What happens in the event of a rate change? This will reveal additional content

All paper applications can be faxed to 01604 852 879 to secure a rate. Please note that to adhere to PCI-DSS requirements, card payment authorisation must not be submitted via fax. Fee payments will be taken separately over the telephone.

If key application information is outstanding which prevents the staff progressing the case to product reservation, the rate will not be secured.

In addition, all paper applications post marked with the date the rate withdrawal notification was received will be honoured if they are fully completed with a valid booking fee, if applicable, enclosed.

Porting exceptions This will reveal additional content

The following porting scenarios need to be submitted as paper applications:

Porting a 25 year fixed rate
Porting if the mortgage term takes the applicant past 75 years old (like for like applications only)
Porting of 4 or more accounts
Porting an account where the current mortgaged property is being let out
Porting of 3 or more applicants (like for like applications only)

Click here to download any paper application forms required

Paper based applications and paper DIP process This will reveal additional content

You can email us outstanding case information for paper based applications, and send requests for paper DIPs, to the following:

Case information NACMPOSUpdates@nationwide.co.uk
MSO rekeys MSO.Rekeys@nationwide.co.uk
Paper DIP requests omega@nationwide.co.uk
Via fax number 01604 852 879

DIP applications received after 3pm will not be processed until the next business day.

Please ensure you provide a ticket number for all applications or they'll be rejected.

To adhere to PCI-DSS requirements, card payment authorisation must not be submitted via email or fax.

Paper applications and supporting information should be posted to

Nationwide Building Society (IPA)
Northampton Service Centre
Kings Park Road
Moulton Park
Northampton
NN3 6NW

Products with no product fee will be reserved on receipt of the application form and a cheque or card payment authorisation for the non-refundable booking fee, if applicable. The application form must clearly indicate that a 'no fee' product has been chosen.
Products with a product fee will be reserved on receipt of the application form, a cheque or card payment authorisation for the non-refundable booking fee, if applicable, and the product fee.
Products where the product fee has been added to the loan will be reserved on receipt of the application form and a cheque or card payment authorisation for the non-refundable booking fee, if applicable. The application form must clearly indicate that the product fee should be added to the loan.
Applications received without a cheque or card payment authorisation for the non-refundable booking fee, if applicable, will be returned and no product will be reserved
Every application received which has critical data omitted which prevents a credit score being performed will be logged and you will receive a telephone call to try and obtain the missing information. If the information cannot be obtained immediately you will be notified that the application will be returned that day with a covering note confirming the reason why.

Click here to download any paper application forms required