We have a range of support available to help you and your clients. From speaking to our experts via Broker Chat or with our Business Development Managers, to support with DIP cases and information on procuration fees.
Our Contact us page has all the information you need to get in touch if you have a pre or post application query.
Broker Chat, our instant messaging service, enables you to speak to one of our experts.
Our expert BDMs are always on hand to support you and your clients when you need it.
Help us get better at helping you. Feel free to share any suggestions, as well as news of great service you’ve received from our teams.
Leave feedbackYour client will be a part of a mutual building society who put their members needs first, and we have a variety of support available to help your clients.
Support with Decision in Principle cases around how to create a SIP, appeal after a decline and case referrals.
For information on procuration fees and payment dates for purchase, remortgage, additional borrowing and porting applications.
Fees and payment dates
For the latest information on the Bank of England base rate changes.
Base rate changes