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More about cookiesWe're currently experiencing high call volumes
You can get an indication of how long it’ll take us to process your cases by checking our service stats page.
Remember, you can track and make changes to your case, including product changes, using NFI Online. Please avoid calling between 12 - 2pm and 4 - 5pm.
Use NFI OnlineSelected rate changes
From Friday 20 May, we'll be making changes to selected fixed rates.
Discover moreFrom system support to frequently asked questions, our expert team are ready to help: face-to-face, online and on the phone.
We’re committed to supporting our mortgage members who’ve been financially affected by coronavirus.
Our Nationwide customer website contains the full information on how your client can get help with their mortgage.
Our dedicated going green page will support you with helping your client make the right improvements to their home, as well as saving money on energy bills.
Read more about Green Reward (house purchase) and Green additional borrowing (further advance).
Our dedicated page provides your client with key contacts, as well as other information to help and support them during a difficult time.
For the latest information on Stamp Duty Land Tax in England, including rates and additional surcharges
Check out our FAQs before you get in touch as there’s a chance we’ve already helped someone else with the same query.
Help us get better at helping you. Feel free to share any suggestions, as well as news of great service you’ve received from our teams.
Leave feedbackOur Contact us page has all the information you need if you have a pre or post application query. You can get in touch with your BDM who can provide support, wherever you are in the UK or our new team of expert Business Development Advisers are just a call or click away.
