Track my case
NFI Online applications
If you submitted your case using NFI Online, your 15 most recently created cases will be shown on the ‘Case Update’ page, with the ability to show all cases or search for a particular case as required.
NFI Online is automatically updated, so you can get an up-to-date case update online, without the need to call. You can:
- View detailed case requirements
- See valuation dates and progress
- Easily upload documentation using scan and attach
- Download case documents
For help with using NFI Online case tracking, watch our case tracking video below.
MTE
If you've submitted your case using MTE, you can send and track the form to see the latest case updates for your application. To see the progress of your MTE cases in NFI Online, you can find cases on the 'Case Update' page, which updates automatically to keep you informed of our progress.
Paper applications
There are a small number of cases that can't be submitted online. You can view paper exceptions on our how to submit a case page.
If you've submitted a paper application and need a case update, please call us on 0345 730 20 11.
Conveyancing case check
Your client will have a conveyancer allocated to their case within two working days after the case has been submitted. This conveyancer will also be on your client's mortgage offer. If you have any queries about your client’s case, please contact the conveyancer using the contact details below.
| Conveyancer name | Contact details |
|---|---|
| England and Wales | |
| Enact Conveyancing |
Phone - 0344 244 3001 Email - NationwideBrokers@enact.co.uk |
| O'Neill Patient |
Phone - 0161 694 3300 Email - info@oneillpatient.co.uk |
| Your Conveyancer |
Phone - 0344 576 7777 Email - enquiries@yourconveyancer.co.uk |
| Scotland | |
| Your Conveyancer |
Phone - 0344 576 7777 Email - enquiries@yourconveyancer.co.uk |
| RA Direct |
Phone - 0131 221 8330 Email - enquiries@radirect.com |
| Walker Laird |
Phone - 0141 887 5271 Email - broker@walkerlaird.co.uk |
| Northern Ireland | |
| Wilson Nesbitt |
Phone - 0289 127 1035 Email - remortgage@wilson-nesbitt.co.uk |