If you can't find the product you’re looking for

Please check if any of your issues are listed below and see if we can resolve your problem.

Message saying 'No eligible products

Please add or remove the filters to amend the products to reflect your client’s needs (for example if you entered a product code, try removing it).
Please ensure you've selected the correct ‘Applicant type’ and ‘Ownership type’ within the ’Loan Requirements’ page of the ‘DIP’, as what has been keyed will determine the products available.
If you're keying a Help to Buy equity loan and the correct products aren’t showing, check our Equity Share Loan keying guide to see if you’ve keyed the application correctly.

Unable to change a previously reserved product

This can be caused by a variety of different things. Please contact one of our experienced advisers for technical support on Broker Chat.

Trying to reserve a new rate, but NFI Online is showing the wrong products

If you've previously reserved a product, the rates may now have changed. To refresh the products, you'll need to change your web browser or delete your temporary internet files and cookies. Click here for guidance on how to do this. Once you have completed this, please revisit the ‘Reserve product’ section, the refreshed products will then show.

Ownership types and maximum LTV

Ownership type	Definition	Maximum LTV
Genuine Bargain Price	Where the property is knowingly being purchased below the market value and is not part of a recognised scheme. Only acceptable when buying from a relative, employer or landlord.	90% based on the open market value.
Restricted Resale Price	Where the property resale is restricted under covenant and can only be sold up to a maximum percentage of the full market value.	90% based on the restricted value.
Equity Share	Where the applicant purchases a property with the help of a loan, normally secured under subsequent charge, for part of the purchase price.	Dependent on the scheme. Minimum deposit of 5% of full purchase price required.
Shared Ownership	Where the applicant purchases a percentage share in a property and pays rent for the remaining share.	90% of applicants (new) initial share.
Right to Buy	Where tenants of a Local Authority or Registered Provider purchase a property from their landlord at a discount, using ‘Right to Buy’ or ‘Right to Acquire’ legislation.	Up to 100% of discounted price.

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