We are the most recommended lender* and you can be confident that:
- You can reserve products without a full application. As long as an offer is issued within 90 days of the original product reservation date, we'll honour the rate your reserve. Even if rates change. For more information see our reserving a product page.
- Our affordability calculator results are accurate and typically the same as the Decision in Principle.
- Our service levels are published daily. Meaning you can rely on them being an up to date indication of how long it'll take us to process your cases.
- Our large network of Business Development Managers (BDMs) are always on hand to support you and your clients. Our BDMs are available face to face, over the phone and online and can help with new and complex cases as well as explain detail on our lending policy and criteria.
Financial Adviser Service Awards
We currently hold the top rating of five stars for the Financial Adviser Service Awards. But as ever, we'll continue to focus on delivering the service you deserve and look for ways to improve to best support you and your clients.
*Based on 1,191 brokers. Data collected by BVA BDRC. Excludes product transfers.