Supporting you and your clients affected by coronavirus

Last updated 20 May 2021

Get help with your client's mortgage

We’re committed to supporting our mortgage members who’ve been financially affected by coronavirus. There’s a number of ways we can help.

See our Home Support Package

How you can help us

Our contact centres are experiencing a high volume of calls. You can help us by trying to find the answer to your question in the following ways:

Pipeline applications

If you have a case in progress, check our dedicated page for all the latest updates.

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Changes to income criteria

You can see our current income criteria including detail about furloughed salaries, zero hour contracts and bonus, overtime and commission.

Read our income criteria      Read our employment criteria

Mortgage offers

We have now returned to our pre Covid position for extending offers.

Extending offers

DIP refer cases

We need to underwrite some higher risk cases in more detail. To prevent delays for your clients, please see our key information for DIP refer cases.

Key information for DIP refer cases


We’re continuing to assess and sign off cases using automated and desktop valuations where possible.

Where we’re unable to make contact with the applicant/vendor to arrange a booking date for a physical valuation, we’ll either leave a message or send a text to the applicant or vendor/estate agent.

We have also updated our guidance following the recent government announcements.

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95% LTV for first time buyers and new borrowers moving home

Whether your clients are looking to move or buy their first home, we offer a range of 95% LTV mortgages.

We’re also able to accept fully gifted deposits on applications up to 95%.

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LTV limit for existing Nationwide borrowers moving home

The maximum LTV is 95%.

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A-Z criteria

Search our A-Z criteria to find what you’re looking for.

A-Z criteria

Case tracking

Track the progress of your application using NFI Online, select case tracking for an instant update.

Login to NFI Online

Need to talk to us?

If you need further support, please contact one of our experienced advisers on Broker Chat.

Use Broker Chat now