DIP refer cases
Key information for DIP refer cases
Once you’ve submitted a Decision in Principle, if the decision is 'Refer', at this stage you should STOP and wait for a Subjective Accept. If you continue to a full mortgage application before receiving a Subjective Accept, the valuation won’t be instructed until the case has been fully assessed and is deemed acceptable by our underwriters. This will mean your case will be delayed.
Once you’ve received a Subjective Accept, if you need to make any changes to the initial DIP, this could change the application back to 'Refer'. So, it’s important that you wait for the decision to be changed back to Subjective Accept before submitting the case to FMA.
We need to underwrite some cases in more detail, for example, first time buyer applications at 85% LTV or above and self-employed applications. To prevent delays for your clients, please see our ‘Five simple steps to a speedier decision’ below.
In NFI Online, you can reserve a product for 90 days and, even if rates change in this time, we’ll honour the rate that you reserved.
Our current service levels
During the Covid-19 pandemic, we need to underwrite some of our cases in a bit more depth to ensure we continue to lend responsibly in these challenging times; in particular first-time buyer applications at 85% LTV or above and self-employed applications. We ask for your patience during this unprecedented time.
Saving you time
If your case is a DIP refer, please wait for a Subjective Accept before submitting the case to FMA and ensure the initial DIP data is keyed accurately. Please also upload all requested documents when you submit the case to FMA, as this will help to avoid any unnecessary delays during the application process.
Our service levels are updated daily so please keep an eye on these. Please don’t contact us within these time frames, we’re working hard to respond to you as soon as we can.
You can get an indication of how long it’ll take us to process your cases.Service Updates
Includes information about valuations, payment breaks, offer extensions and more.Coronavirus support
Search our A-Z criteria to find what you’re looking for.A-Z criteria