Meeting your clients' support needs
We've recently launched a new service to help you tell us when a new or existing mortgage customer has additional support needs. Nationwide will then use this information for ongoing service interactions.
See our Vulnerability page to find more information on how to highlight additional support needs.
Need to amend a submitted case?
For remortgage and new purchase applications, you can amend information (including the product selected) within your already submitted case through the 'Amend case' option in NFI Online.
We reduced our minimum visa validity period
Back in December, we reduced the minimum visa validity period required for mortgage applications.
Where an applicant doesn't have indefinite leave to remain, they now only need a minimum of 12 months remaining on their visa at the time of uploading the proof. See further details.
Your feedback. Our thanks.
The trust you've shown in us has been recognised at the Financial Adviser Service Awards. We're not resting on our laurels though. We'll still keep striving to give you the service you expect. See further details.