Latest service levels

Application to offer

Average time from app to offer: 11 days


Processing FMA documents up to received date: 12 December

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Latest news

Case updates - top tips

We’re currently experiencing high volumes of calls, which may mean it takes us longer to answer your call. We’re really sorry. This doesn't affect our application processing times.

Here’s some top tips to remember once you’ve submitted your application, which may save you a phone call.

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