Thank you

For every 10 people we help to buy their own home, over 7 are thanks to brokers like you

We couldn’t do it without you, so we’re always looking for ways to support you better. Here are some of the many changes we’ve made to help you over the last 12 months.

Recognising and supporting you

Business Development Advisers in our regional teams support you with local knowledge, nationwide.

You have access to our full range of switcher products and we pay a procuration fee for these applications. You can also secure product switches 5 months before the end of the existing product.

We're always listening to your feedback and appreciate the role you play in advising our members, and so you’re included in our mortgage maturity mailings giving members the option to contact a broker for advice.

Saving you time and speeding up processes

We made improvements to NFI Online and NFI MTE to give you a more reliable Decision in Principle.

In NFI Online, we've made it easier for you access your clients' Rate Switch information, we've also added banners on six key pages linking to online information that could help answer any questions you may have. Not only that but you can upload files up to 9mb, plus JPEGs are now supported in addition to PDF files. See all our recent enhancements and changes.

Our new case management process, has improved how we assess our mortgage applications, helping your clients to get a quicker offer.

We made submitting proofs easier and enhanced our online system, so that you no longer need to confirm you’ve seen original documents. We’ve also reduced the number of proofs we need to see.

We updated our approach to State Benefit and Maintenance payments and now only need to see your clients’ latest 3 months bank statements instead of their Award Notice or CSA letter.

Recently, further reductions have been made to the number of proofs we need for evidence of deposit.

Offering your clients greater choice and flexibility

Standard LTV limits now apply for clients who’ll own two or more properties on completion of their new Nationwide mortgage, provided they’ll have a single mortgage on completion.

Our armed forces clients can use a Forces Help to Buy loan in conjunction with the Help to Buy Equity Loan or Shared Ownership schemes, when used in addition to an acceptable minimum deposit.

New build offers are automatically extended by a further 45 days when the offer reaches 5 months.