NFI Online FAQs
Using the system
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Where can I find my completed application form? This will reveal additional content
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Why can’t I print my documents? This will reveal additional content
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Who can I contact if I think there’s been a processing error? This will reveal additional content
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How can I track the progress of an application on NFI Online? This will reveal additional content
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Can I submit my own mortgage application? This will reveal additional content
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When I click login to finish my registration an error message appears, what should I do? This will reveal additional content
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I've completed step 2 of registration, but why am I unable to login hours later? This will reveal additional content
Decision in Principle (DIP) queries
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Can I appeal a DIP decline and get a new decision? This will reveal additional content
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Can I change the DIP and get a new decision? This will reveal additional content
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I’ve got a message saying my case has been referred. What does this mean and what will happen next? This will reveal additional content
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What’s the process for assessing a DIP refer? This will reveal additional content
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How can I find out the outcome of a DIP refer? This will reveal additional content
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Can I still reserve a product even though my case has been referred? This will reveal additional content
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Do I have to create a Mortgage Illustration before a DIP? This will reveal additional content
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I’m experiencing difficulty entering an address I know to be correct. What should I do? This will reveal additional content
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The case has been scored however I’ve noticed that the applicant’s name and/or address details are incorrect. Can I amend these? This will reveal additional content
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Can I still obtain a DIP decision if my client hasn’t found a property yet? This will reveal additional content
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Can the applicants current/previous address be amended once progressing past these screens? This will reveal additional content
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How can I find out which region my client’s property is in? This will reveal additional content
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The application has received a credit Accept but declined due to the automated property valuation. Can I appeal this property decision? This will reveal additional content
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How do I key a Remortgage case for a client looking to pay off a Help to Buy equity loan in full? This will reveal additional content