Welcome to Broker Chat

Start a Broker Chat with one of our advisers

Welcome to Broker Chat, our instant messaging service, where you can talk online to one of our experienced advisers if you need support or guidance with any of the following:

  • lending criteria
  • products
  • procuration fees
  • registrations

Due to Data Protection restrictions, Broker Chat can't be used to discuss information related to submitted Decision in Principles, Full Mortgage Applications or personal data related to customers.

Broker Chat is available from 9.30am-6pm on Mondays and 9am-6pm Tuesday- Friday (except bank holidays). Please note, you'll be directed to our FAQs page outside of these hours to help with your query.

In addition to Broker Chat, you can check our FAQs to see if we've already answered your query or find your BDM if you need any support.

Share your feedback with us

We'd love to hear your experience of Broker Chat, so please complete the survey at the end of your conversation.