Service Updates

We’re committed to providing you with a level of support and service that is second to none. So that we’re completely transparent as to how we’re currently performing, please see our latest service stats below.

Service levels (22 August 2017)
Average time to answer calls: Case updates 1 second
Average number of working days from application to offer 12 days
Processing FMA documents up to received date 17 August
Average time to answer calls: New enquiries 1 minute 48 seconds
Average time to answer Broker Chat requests: New enquiries 41 seconds

If you've placed a case with Nationwide recently please tell us about your experience. We're here for you and your feedback is invaluable to helping us make your life easier.

Case tracking

If you have placed a case with us and would like to track its progress please:

click here for online cases (NFI Online)
click here for MTE cases
for paper cases (MATS), please copy and paste the following URL into your browser:

To find out how to get in contact with us, visit our Contact Us page.