We’re committed to providing you with a level of support and service that is second to none. So that we’re completely transparent as to how we’re currently performing, please see our latest service stats below.
|Service levels (20 June 2017)|
|Average time to answer calls: Case updates||31 seconds|
|Average number of working days from application to offer||13 days|
|Processing FMA documents up to received date||16 June|
|Average time to answer calls: New enquiries||39 seconds|
|Average time to answer Broker Chat requests: New enquiries||1 minute 31 seconds|
If you've placed a case with Nationwide recently please tell us about your experience. We're here for you and your feedback is invaluable to helping us make your life easier.
If you have placed a case with us and would like to track its progress please:
click here for online cases (NFI Online)
click here for MTE cases
for paper cases (MATS), please copy and paste the following URL into your browser: https://mats.nationet.com/mortgages/intermediaries
To find out how to get in contact with us, visit our Contact Us page.