Track my case

NFI Online

If you submitted your case using NFI Online, simply login and follow the steps in our NFI Online Case Tracking guide.

MTE

If you submitted your case using MTE, simply login and follow the steps in our MTE Case Tracking guide.

Paper applications

There are a small number of cases that can't be submitted online. You can view paper exceptions on our how to submit a case page.

If you submitted your case by paper application, log in to MATs to track your case.
(If you're unable to click on the link, copy and paste the following URL into your browser: https://mats.nationet.com/mortgages/intermediaries).

Conveyancing case check

Your client will have a conveyancer allocated to their case within two working days after the case has been submitted. This conveyancer will also be on your client's mortgage offer. If you have any queries about your client’s case, please contact the conveyancer using the contact details below.


Conveyancer name Contact details
England and Wales
Enact Conveyancing Phone - 0344 244 3002
Email - NationwideBrokers@enact.co.uk
O’Neill Patient Phone - 0161 694 3300
Email - info@oneillpatient.co.uk
Grindeys Phone - 01782 401445
Email - nationwide.enquiries@grindeys.com
Your Conveyancer Phone - 0344 576 7777
Email - enquiries@yourconveyancer.co.uk
Scotland
Your Conveyancer Phone - 0344 576 7777
Email - enquiries@yourconveyancer.co.uk
Walker Laird Phone - 0141 887 5271
Email - broker@walkerlaird.co.uk
Northern Ireland
Wilson Nesbitt Phone - 0289 127 1035
Email - remortgage@wilson-nesbitt.co.uk