Contact us

Post application support

Case updates

For an instant update, login to NFI Online and select Case Tracking. If you're not sure how to do that, visit our NFI Online page.

View our case updates top tips page.

You can also call our Mortgage New Business team on 0800 464 3000.

Update case details

To update details on an application/DIP, call our Mortgage New Business team.

Pre application support

Dedicated Broker Support

Talk to our experienced Dedicated Broker Support advisers on Broker Chat if you need any support with:

You can also call us on 0800 545 3131.

Technical support

Contact one of our experienced Dedicated Broker Support advisers on 0800 545 3131 for technical help with NFI Online. Press option 2 for system support.

Your Nationwide BDM

Your BDM can support you with:

  • application advice
  • understanding new policy and changes in the market
  • lending criteria
  • product information

New build applications

Contact the new build support team Monday-Friday from 9am-5pm on 0800 085 2245 or email us at

Large loan applications

Our dedicated large loan unit can answer any large loan enquiries and service large loan applications (£500,000 to £2,000,000). Call the large loans team on 0800 464 3001.

For an instant update on our service, visit our service updates page to view our current timescales.


If you’ve received great service by one of our team, or you've received service which you think should be improved, we want to know about it. Please fill in our feedback form and let us know how we're doing.