Treating Customers Fairly (TCF)

At Nationwide we're pleased to support TCF Info, a website designed to offer intermediaries practical, user-friendly guidance on the FCA principle of treating customers fairly.

TCF Info provides free-of-charge, plain English guidance, and downloadable templates/checklists on TCF, including:

TCF Info's free e-newsletter will keep you updated on TCF developments relevant to the mortgage industry and TCF Info website content updates, while the section News, hot topics and events offers a round-up of current and recent news stories, providing links to relevant websites and key TCF events.

Is TCF an integral part of your business?

Since the end of December 2008 the FSA and now the FCA requires you to be able to show that TCF is fully embedded in your business. In other words, that you're consistently treating your customers fairly.

Remember: The FCA has the power to take enforcement action where firms can't demonstrate that they are adhering to the principle of Treating Customers Fairly. Whether you're concerned about receiving an FCA assessment on TCF and require guidance or are just looking for ideas to improve your TCF management, find out how TCF Info can help you by visiting

TCF website

Please note: by clicking on the links within this page you're leaving the Nationwide website. Nationwide are not responsible for the content or the information on third party websites.